Questions & Answers

Why should I choose your company? Yes, our company is not the cheapest but not the most expensive either, we have the best value for money. You can choose a cheaper company, but you have to realize this:

• You will have a less experienced technician come to you, and the repair will end up costing more than you expect.

• You may hear that your appliances are not repairable, when in fact the only reason they are not repairable is because lack of spare parts on the market.

• A technician will come to you and say “I can’t repair this” and you will pay for the call and look for another company.

What is a service call, and why is it paid and free. Many potential customers are scared off by the service call fee, the most common answer is “I don’t want to pay you haven’t done anything yet.” Let’s analyze everything in detail.

• The cost of dispatcher and customer search, yes, we spend our resources on this.

• The cost of the road, these are significant costs for the maintenance of the car and our time, on the road it takes 4 hours a day on average.

• Diagnostics, many customers are interested in the price of repair, but the exact price can be done only after diagnosis, and this is already work, in most cases the device must be disassembled!

• After the diagnosis, we make a final price list, and draw up a work plan, this price list does not contain a fee for the call service, that is, the call service is free.

• In the event that you refuse to repair, then you will need to pay for the service call, which includes the work described above.

• Perhaps you need time to make a decision, and if you want to continue the repair, the call service will be included in the final price list, that is, it will be free.

The repair work is backed by a 90 day guarantee. The warranty for the parts is the same as the manufacturer’s warranty.

People are not just prone to make mistakes, we are programmed to make mistakes. Therefore, we provide a guarantee for all our work and installed spare parts. We improve our service every day, we analyze every error without exception and every repeated call. The guarantee is what improves us, and inspires confidence in our customers.

The Service Call Fee can differ based on the type of appliance, brand, and service area. However, it will be waived if a repair is conducted (if the service call has previously been paid).

We utilize The Original Blue Book Major Appliance Repair to determine the industry standard labor costs for repairing appliances. The cost you incur will be dependent on the type of appliance and the extent of the repair needed.

If you would like to make an appointment, you can reach out to us by phone, text, email, or by filling out the form on our website.

We use industry standards to determine our prices. We refer to The Original Blue Book, Major Appliance Job Rate Guide® or the “Appliance Blue Book”, formerly known as MASPG – The Major Appliance Service National Price Guide, to calculate labor costs. We strive to offer competitive rates to our customers, so we usually charge 24% less than the standard rates. 

When should I call a professional to repair my household appliances? It is important to be aware of any signs that could indicate a malfunction, such as loud noises, leaks, or spills. If your dryer is not heating, washer not spinning, or if your refrigerator is not cooling, it is recommended that you contact an appliance repair company. Regular maintenance and keeping an eye out for any signs of wear and tear can help prevent more expensive repairs in the future.

Yes, it is necessary for you to be at your home when our technicians arrive. We need someone to be there to let them in. We ask that you are present during the entire appointment. If you are unable to be there, please contact us as soon as possible so we can reschedule for a more suitable time.

The technician will diagnose your appliance to determine the cause of the problem. After the diagnosis is complete, you will be given an estimate for the labor and parts. If you decide to have us do the repair, the service call fee will be included in the cost.

City Appliance Repair does not buy any appliances; we only provide repair services.